Heybajee Privacy Policy – Your Data is Completely Safe With Us

1. Introduction – Why This Privacy Policy

When you heybajeeWhen you open an account, log in, or use any of our services at heybajee, certain information naturally comes to us. This privacy policy exists to answer all your questions – how that information is collected, where it goes, who can see it, and how much control you have over it.

heybajeeAt heybajee, we believe privacy is a fundamental right. Our goal is to give you a safe and enjoyable gaming experience – not to profit from selling your data. That's why this policy is written in plain, straightforward language so you can genuinely understand what we do.

2. What Information We Collect

heybajee We only collect information that is necessary. We do not ask for personal data beyond what is needed. Below is a breakdown of the types of information we collect:

A. Information Collected at Registration

• Full Name (as per national ID)
• Date of birth (for age verification)
• Email address
• Mobile Number
• Password (stored in encrypted form, not readable in plain text)
• Current address

B. During KYC Verification

• National ID (NID) or passport photo
• Selfie or face verification photo (where required)
• Proof of address document (utility bill or bank statement)

C. Automatically While Using the Service

• IP Address & Device Information
• Login & Logout Times
• Betting & Transaction History
• Browser Type & Operating System
• Cookies & Session Data

3. How We Collect Your Data

heybajee Data is collected through various methods, including:

• Directly from you: Via registration forms, KYC forms, support tickets, or live chat.
• Automatically: When you use the platform, cookies, log files, and tracking technologies collect data.
• From third parties: Payment providers (Mobile Pay, Nagad, etc.) handle transaction verification. Identity verification services process KYC documents.

We do not collect data from any social media platform without your permission. If you use social login, we only receive the minimum necessary information (name and email).

4. Why We Use Your Information

heybajee Your information is used only for specific, legitimate, and transparent purposes. The primary ones are:

Service Delivery & Operations

Your information is used to create your account, process transactions, maintain your gaming history, and provide customer support. This is the foundation of our service.

Security & Fraud Prevention

Data analysis is used to detect multiple accounts, bonus abuse, money laundering, and other fraudulent activity. This protects the interests of all legitimate users.

Legal Compliance

We are legally required to retain certain data in order to provide information to licensing authorities and law enforcement agencies.

Service Improvement

Analyzing user behavior helps us identify which areas of the platform need improvement. This analysis is typically carried out on anonymized data.

Marketing Communications

With your consent, we'll keep you informed about new offers, bonuses, and promotions. You can unsubscribe from marketing emails or SMS at any time.

5. Data Sharing Policy

heybajee Your data is shared with third parties only in the following specific circumstances:

• Payment Providers: Mobile Pay, Nagad, Rocket, and other payment gateways receive only the minimum data required to process transactions. They are bound by their own privacy policies.
• KYC Verification Service: Our internationally recognized identity verification partners process ID information solely for verification purposes.
• Law Enforcement Agencies: We are legally required to disclose information when directed by a court order or licensing authority.
• Technology Service Providers: Limited data may be shared with hosting, cybersecurity, and analytics providers under strict confidentiality agreements.

Other (not listed above) heybajee We will never sell, rent, or trade your personal information under any circumstances. This is our core commitment.

6. Security Measures

To Keep Your Data Secure heybajee Using industry-standard security technology:

• 256-bit TLS/SSL Encryption: All data transmissions are encrypted.
• Password Hashing: Passwords are never stored in plain text – bcrypt hashing is used.
• Two-Factor Authentication (2FA): An extra layer of protection for your account.
• Firewall & DDoS Protection: Active protection against server attacks.
• Regular Security Audits: Regular vulnerability testing conducted by third-party security experts.
• Access Controls: Only authorized personnel can access user data.

That said, no internet connection is 100% secure. You also have a responsibility to use a strong password and keep 2FA enabled.

7. Cookie Policy

heybajee Cookies are used to enhance your browsing experience. They are small files stored in your browser.

Types of Cookies We Use

• Essential Cookies: Required for login sessions and security – disabling these will prevent the site from working properly.
• Performance Cookies: To understand which pages are used most. All data is anonymized.
• Functionality Cookies: To remember your preferences (language, settings).
• Marketing Cookies: To show you relevant ads – only with your consent.

You can delete or block cookies at any time through your browser settings. Keep in mind that disabling certain cookies may affect how some features of the platform work.

8. Data Retention Period

heybajee Data is not retained beyond what is necessary. The general policy is:

• Active Account: All data is retained for as long as your account remains active.
• After Account Closure: Transaction and KYC data is generally retained for 5 years to meet legal obligations.
• Marketing Data: Upon unsubscribing, data is removed within 30 days.
• Log Files: Retained for up to 12 months for security purposes.

No data is held beyond the legal retention period. Once the specified period ends, data is securely destroyed.

9. Your Data Rights

heybajeeAs a heybajee user, you have the following rights over your own data:

• Right to Access: You can find out what information we hold about you.
• Right to Rectification: You can correct any inaccurate or incomplete information.
• Right to Erasure: You can request that your information be deleted under certain circumstances.
• Right to Restrict Processing: You can ask us to stop using your data for specific purposes.
• Right to Portability: You can receive your data in a readily readable format.
• Right to Object: You can opt out of marketing communications at any time.

To exercise any of these rights, email us at support@heybajee.biz or reach out via live chat. We typically respond within 30 business days.

10. Protection of Minors

heybajee Strictly prohibited for users under 18. We do not knowingly collect or store any personal data from minors.

Age is verified at the point of registration. If a user is suspected to be under 18, their account is immediately suspended and all collected data is deleted.

If you become aware that a minor heybajeehas created an account, please notify us immediately. We will take prompt action.

11. Changes to Privacy Policy

Due to changes in law, addition of new services, or business reasons heybajee This Privacy Policy may be updated from time to time. In the event of any changes:

• The last updated date at the top of the page will be revised accordingly.
• You will be notified at your registered email address about any significant changes.
• For significant changes, a notice will be displayed directly on the platform.

Continuing to use the platform after any changes are made means you accept the updated policy. Please check this page regularly to stay informed.

12. Contact Us

For any privacy-related questions, complaints, or requests, please get in touch with us:

• Email: support@heybajee.biz
• Subject Line: Send us a message with the subject "Privacy Request"
• Live Chat: Active on the platform 24/7

Our data protection team typically responds within 3 business days. Complex requests may take up to 30 business days.